Refund Policy
Last Updated: March 29, 2025
1. Subscription Model
Furniqo operates on a subscription-based model, providing users with access to our AI-powered virtual staging services. We offer various subscription plans with different features and pricing options to meet the diverse needs of our users.
2. Subscription Cancellation
You may cancel your subscription at any time through your account settings. Upon cancellation, you will continue to have access to the service until the end of your current billing period. Your subscription will not renew after the current billing period ends.
We believe in providing flexibility to our users, which is why we allow you to cancel your subscription at any time without any cancellation fees or penalties.
3. Payment Structure
Our subscription fees are charged at the beginning of each billing cycle. Due to the nature of our digital service and the immediate access provided upon payment, subscription fees are generally non-refundable.
When you purchase a subscription, you are investing in access to our proprietary AI technology and the resources required to maintain and improve our service. These costs are incurred immediately upon providing you with access to our platform.
4. Service Commitment
We are committed to providing a high-quality service that meets the needs of real estate professionals. Our team works continuously to enhance our AI algorithms, improve image quality, and expand our furniture style options.
In the event that you experience technical issues with our service, we encourage you to contact our support team immediately. We will make every effort to resolve any technical problems promptly.
5. Feedback and Continuous Improvement
While we do not typically offer refunds for subscription fees, we highly value your feedback. If you are dissatisfied with any aspect of our service, we encourage you to share your concerns with us. Your feedback is essential for our continuous improvement process.
Based on user feedback, we regularly update our service to address common concerns and implement requested features. Your input directly influences the evolution of our platform.
6. Exceptional Circumstances
In exceptional circumstances, such as extended service outages or significant technical failures on our part, we may consider partial credits toward future service. These situations are evaluated on a case-by-case basis by our customer support team.
If you believe such circumstances apply to your situation, please contact our support team with detailed information about the issue you experienced.
7. Trial Periods
When available, we may offer trial periods to new users. These trials allow you to experience our service before committing to a paid subscription. We encourage you to take advantage of any available trial period to ensure our service meets your needs.
If you decide not to continue with a paid subscription after a trial period, you can cancel before the trial ends to avoid any charges.
8. Contact Us
If you have any questions about our Refund Policy or need assistance with your subscription, please don't hesitate to contact our support team. We're here to help ensure you have the best possible experience with our service.